Faq's

Our cases provide excellent protection for your phone from everyday drops and bumps. However, we don’t suggest testing them from extreme heights! We offer two types of cases—‘SNAP’ and ‘TOUGH’. If you tend to be a bit clumsy, we recommend upgrading to the ‘TOUGH’ case for added security. Despite the extra durability, it still maintains a sleek, non-bulky design.

SNAP Cases:

• Slim and lightweight design
• Made from impact-resistant Polycarbonate
• Minimal increase in phone size
• Open, accessible ports

TOUGH Cases:

• Dual-layer construction for maximum protection
• Impact-resistant Polycarbonate outer shell
• Inner TPU layer for added shock absorption
• Open, accessible ports

Our cases feature raised edges around the screen, acting as a barrier to prevent direct contact with surfaces. For extra protection, we always advise using a screen protector as well.

We offer a range of Premium Tough MagSafe cases for those seeking both robust protection and MagSafe compatibility. You can explore our selection of Premium Tough MagSafe and Crystal Shield MagSafe cases here.

Our 'Snap' and Premium Tough cases support MagSafe charging; however, they do not feature the magnetic alignment, so they won’t snap into place or work with other MagSafe accessories.

Yes, all our cases support wireless charging!

We offer a diverse range of phone cases to suit every need and style, including:

• Premium Tough Cases
• Premium MagSafe Cases
• Premium Snap Cases
• Crystal Shield MagSafe Cases
• Silicone Cases

Explore our full collection to find the perfect fit for your device!

Our Silicone cases are printed using UV technology, and the design is applied only to the front of the case. The sides remain clear, offering a sleek, minimalist look while showcasing the phone's edges.

Our cases are made from durable polycarbonate, and the designs are embedded using advanced 3D printing technology. This creates a high-gloss finish that is both vibrant and long-lasting.

You can choose between a gloss or matte finish with our Snap and Tough cases. Our silicone cases have a crystal-clear matte finish. Keep in mind that the finish can affect color representation.

No way! We leave the stickers to arts and crafts. Our Snap and Tough cases are made using patented 3D printing technology, embedding your design directly into the layers of the polycarbonate case for a glossy, photographic-quality finish that won’t peel or fade. Meanwhile, our silicone cases are printed using UV printing technology, with the design only on the front of the case, while the sides remain clear.

Due to the nature of our made-to-order process, there can be slight variations in color between the design on your screen and the final printed product. Since screens display colors using light (RGB), they can appear more vibrant than the actual printed product (CMYK). If the variance exceeds 8%, contact our support team at support@zapnapcases.com for assistance.

Because each case is made to order, minor color variations can occur due to factors like printing conditions, ink batches, and production timing. We aim for a 5-8% variance, which is typical for custom products. If the difference is more significant, feel free to reach out to support@zapnapcases.com for help.

We might be able to assist! Send us an email at support@zapnapcases.com, and we’ll check for you!

No, the artwork is only printed on the front of the watch strap. The underside remains black, and there may be some slight areas near the buckle where the design doesn’t reach.

Yes, this is completely normal. Similar to leather, the strap will become more flexible with regular wear. You can gently soften it with your hands before using it for the first time.

Please note that all Premium Tough Cases, Premium MagSafe Cases, Crystal Shield MagSafe Cases, and Premium Snap Cases require 2-5 business days for processing before they are shipped from our facilities in Australia, the United States, the United Kingdom and Italy, regardless of the chosen shipping method.

Express shipping applies only to the delivery speed, not the production time. Orders are printed Monday to Friday (excluding public holidays), with production starting on the next business day after the order is placed.

Our Silicone Cases, MacBook Cases, Premium Galaxy Flip Cases, and Pixel Buds Cases are printed in Europe, following the same 2-5 business day processing time before shipping.

We have dedicated teams in Australia, the United States, the United Kingdom, and Italy who will print and ship your order once it is received. Please allow 2-5 business days for production, as we proudly follow a made-on-demand approach, only producing what we sell. This mindful practice helps reduce unnecessary waste, which we believe is essential for the environment.

For Silicone Cases, MacBook Cases, Premium Galaxy Flip Cases, and Pixel Buds Cases are printed in Europe, following the same 2-5 business day processing time before shipping.

Kindly note that express shipping applies only to the delivery speed and does not expedite the production process. Additionally, the day your order was placed does not count towards the production days. We appreciate your patience and understanding!

Upgrading to express shipping speeds up the delivery time, but it does not expedite the production process. All orders require 2-5 business days for processing before they are shipped from our facilities in Australia, the United States, the United Kingdom, or Italy, regardless of the chosen shipping method.

Please note that express shipping only affects the delivery speed. Orders are printed in the order they are received, and the day your order is placed does not count toward the production time.

No problem! Please email us directly at support@zapnapcases.com within 3 hours of placing your order, and we’ll do our best to accommodate any changes.

Yes, you can! We accept a range of local currencies, including USD, GBP, EUR, CAD, AUD, DKK, HKD, JPY, NZD, SEK, SGD and many more. Simply select your preferred currency from the dropdown menu at the bottom of our website.

We offer several convenient payment options, including PayPal, Apple Pay, Google Pay, Afterpay (for Australia and New Zealand), as well as major credit cards (Visa, Mastercard, and AMEX).

We offer worldwide shipping to the following countries:

Australia, United States, United Kingdom, Canada, Germany, Austria, Azerbaijan, Belarus, Belgium, Botswana, China, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, France, Georgia, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine.

Please note that we do not ship to Russia at this time. For more details or specific inquiries, use the currency dropdown at the bottom of our website or contact our support team.

Please allow 2-5 business days for production, as we follow a made-on-demand process to reduce waste and only produce what we sell.

Shipping times are in addition to our production timeline. Once your order has shipped, please note:

• Standard Shipping (no tracking): Allow 10-12 business days for delivery.
• Priority Shipping: Your package should arrive in 2-5 business days.

For international orders outside of Australia, the United States, the United Kingdom, and Italy, delivery may take longer. If your package hasn’t arrived within the expected timeframe, please email support@zapnapcases.com with your order number, and we will look into it.

We ship to most countries worldwide. For our Premium Tough Cases, Premium MagSafe Cases, Crystal Shield MagSafe Cases, and Premium Snap Cases, we have local printing and shipping facilities in Australia, the United States, the United Kingdom, and Italy.

• Australian Production Team ships to: Australia, New Zealand, Hong Kong SAR, Japan, Singapore, Sri Lanka, Thailand, and China.
• US Production Team ships to: United States and Canada.
• UK Production Team ships to: United Kingdom, Faroe Islands, Guernsey, Isle of Man, Jersey, Georgia, Iceland, Kosovo, Liechtenstein, Montenegro, North Macedonia, Portugal, Ukraine, Azerbaijan, and Botswana.
• Italian Production Team ships to: Austria, Belarus, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovakia, Serbia, Slovenia, Spain, Switzerland, Sweden, and Turkey.

For our Silicone Cases, shipping is handled from The Netherlands and Latvia. For MacBook Cases, Premium Galaxy Flip Cases, and Pixel Buds Cases, production and shipping are managed from Lithuania.

We offer FREE shipping on all orders, with the option to upgrade for faster delivery based on your location. Please note that free shipping does not include tracking for orders within Australia.

For Silicone Cases, free shipping is not included for some counties, and the shipping cost can be viewed during checkout.

Shipping times are in addition to our production time of 2-5 business days. If you prefer express shipping, the additional charges will also be displayed at checkout.

Our Silicone Cases are shipped from The Netherlands or Latvia, depending on the phone model. All Silicone Cases include tracking for your convenience. Delivery times and shipping charges can be viewed during checkout.

We offer free shipping for all EU countries and the United Kingdom on our Silicone Cases. For other regions, shipping costs can be viewed during checkout.