Wettelijke kennisgeving

EU Right of Withdrawal

Customers residing in the European Union generally have the right to withdraw from a purchase within 14 days of receiving their order.

However, pursuant to Article 16(c) of Directive 2011/83/EU, this right does not apply to goods that are made to the consumer’s specifications or are clearly personalized.

All products sold by ZapNap Cases are produced on demand specifically for each order. As a result, orders are generally not eligible for cancellation, return, or refund once production has commenced, except in cases where the item is defective, damaged, or incorrectly supplied.

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery at support@zapnapcases.com and we will work with you to resolve the issue.